Shipping policy

That changes things significantly. Do not use the previous template, as Google heavily scrutinizes dropshipping stores, and a mismatch in your delivery windows will trigger an immediate account suspension for "Misrepresentation."

Google's automated review bots require absolute transparency regarding transit times. Here is a revised shipping policy tailored specifically for dropshipping timelines.

Copy and paste this version into the empty text box in image image_b39e9c.png:

Shipping & Delivery Policy

Thank you for shopping with us. We want to ensure you have a transparent and reliable shopping experience. Please review our shipping policy below to understand our order timelines and delivery windows.

1. Shipping Destination

We proudly ship to all locations across New Zealand, including residential, commercial, and rural addresses.

2. Order Cut-Off, Handling, and Transit Times

Because we work directly with global distribution networks to bring you the best selection, our delivery windows are slightly longer than domestic retail:

  • Order Cut-Off Time: 2:00 PM (NZST) Monday – Friday. Orders placed after this time will begin processing the following business day.

  • Handling Time (Order Processing & Dispatch): 1 – 3 business days (Monday – Friday). This includes order verification, supplier routing, quality checks, and packaging.

  • Transit Time (Delivery Window): 7 – 14 business days (Monday – Friday).

Total estimated delivery time from order placement to arrival is generally 8 to 17 business days. Please note that during peak seasonal periods or customs processing windows, minor delays can occur.

3. Shipping Rates & Costs

All shipping rates are calculated dynamically at checkout based on package weight, dimensions, and your specific delivery zone.

  • The exact shipping cost will be explicitly displayed in your cart before you complete your payment.

  • Note: The shipping fees charged at checkout perfectly reflect the rates configured within our shipping channels.

4. Shipment Tracking

Once your item is processed and dispatched by our logistics partners, you will automatically receive a shipping confirmation email containing your tracking number (tracked via global tracking networks like 17TRACK). Please allow 2–3 days for the tracking information to update initially.

5. Custom Duties and Import Taxes

Items are shipped directly from our international logistics partners. Orders entering New Zealand are subject to standard import customs checks. Customers are responsible for any local customs duties or compliance fees if applicable under New Zealand border laws.